NetSuite for Wireless Dealers

00:06Okay, it looks like everyone has started to jump on here, but we will get started in the essence of time. So, hello everyone and thank you for joining us today. We're very excited to have you here for Luxent NetSuite demonstration for wireless companies. So, first off, I want to introduce you to the team that we have on the call here today. So, first off, we have Cheryl Hoff, our VP of customer success here at Luxent. Cheryl brings 30-plus years of ERP experience and has an incredible background and experience with the wireless community.

00:37So, you guys are in great hands today. Um and she works very closely with a lot of the wireless customers that we do work with here at Luxent. Next up, we're joined by Katrina Sandgren, our director of sales here at Luxent. Katrina brings 20-plus years of experience with ERP and she will be walking us through just kind of like what NetSuite is, the benefits of NetSuite, and then closing us out with some pricing and packaging. So, you guys have a full understanding of the the full picture of NetSuite.

01:05And then, finally, myself, Brooke Gyepes. I'm the marketing director here at Luxent and I work closely with wireless teams and all teams here um to kind of share the success and growth that they have had um on NetSuite and Luxent. So, today's demo is really about showing you just a kind of a glimpse of how NetSuite works for wireless companies. So, what it looks like from a day-to-day, how it supports your growth, and where it can really help to simplify your operations as you grow and scale. So, let's jump right into it.

01:37Okay. So, before we dive in, I'm going to just going to kind of quickly go through what we'll be covering today. So, we'll start with a brief introduction to Luxent, who we are, why we're really focusing on wireless companies. Then, we'll walk through how NetSuite sets up wireless companies to really be wired for growth, pun intended. Um from there, Cheryl will lead us in a live demo of NetSuite. So, you guys get to really see the application in action, see how it works, working in practice, highlighting some of the functionality that really means the most to the wireless community, and how it kind of lends itself to best practices.

02:11So, after the demo, Katrina will walk us through pricing and packaging. So, you have a full and clear understanding of how NetSuite pricing is structured and how the model is built out. And then we will wrap up with some next steps and what typically comes after the session. So, if you're looking to schedule some time with the team to really get a full understanding of how the system works. Um, before we really jump into the the first part of things here, if you do have a question as we move throughout the demo, please put your question in the Q&A panel.

02:39I believe it's at the bottom of your screen. We will do our best to get to those questions as we kind of move throughout the presentation here or at the end of the presentation. And if we do not get to the question, we will follow up with a one-on-one answer. So, first up, I wanted to talk a little bit about who Luxent is. We're a premium NetSuite solution partner. We were founded in 2009 and we're based in Southern California. Our focus is really working with growing companies and we have a deep experience across manufacturing, distribution, and a really heavy focus in the wireless community.

03:10Our team is made up of senior-level consultants with strong NetSuite and industry-specific background. So, that's very, very important to you and your teams. We support the full life cycle of NetSuite. So, we can help teams with the selection and purchasing of NetSuite. We can act as a, you know, a person on your behalf to kind of negotiate that contract for you. We then work with you on the implementation and any sort of integrations necessary, as well as development work, and then we help your teams with any sort of ongoing support.

03:42Because of that experience, we're really able to kind of bring some practical insights into how NetSuite fits into your broader tech stack. You know, we're not just focused on like how NetSuite is working for your company, but how does it connect to your company as a whole and how your company can use that on a day-to-day basis. So, a little bit about um how we work with wireless companies. So, we've spent over 15 years working specifically with wireless companies, which has allowed us to really build a deep industry expertise um built with proven best practices.

04:11We're recognized by NetSuite as a leading wireless partner. So, not just for knowing the actual software, but for understanding the complex operations of wireless companies. And we bring to the table a lot of pre-built solutions and playbooks. So, how that helps you is you know, we've designed these different playbooks and solutions to kind of help reduce, you know, the customization that's necessary, lowers your risk, and and accelerates your time to go live when you guys select and purchase NetSuite.

04:39And most importantly, we act as your long long-term partner. So, we're focused on supporting your teams well beyond just the initial implementation of NetSuite NetSuite. So, we're here for your whole life cycle within the NetSuite ecosystem. Okay, so that's enough from me. I'm going to pass it over to Katrina to give you a little bit more insight into how NetSuite functions. >> Great. Thanks, Brooke. You want to >> Go to the next page? >> There we go. All right.

05:15Okay, so NetSuite is the number one cloud ERP solution on the market today. It is the very first and the original um ERP to be built on the cloud dating back to 1998. What that tells us is NetSuite was always created and built for the cloud. The infrastructure was done so um to again always be ready and able for the cloud giving pretty much everybody a jumpstart for for the industry here and and again remains to be a leader. Um NetSuite has over 43,000 customers worldwide, so you can know you're in good company when you uh choose to move forward with NetSuite.

06:00And NetSuite is a um international solution as well in over 219 companies throughout the world. So, if that is something that's on your strategy uh growing and expanding internationally, NetSuite can certainly support that. Um NetSuite is always working on innovation and growing and adding to the product. One of the really nice things about NetSuite is you'll always at twice a year they do releases of new features and functionality, and it automatically gets deployed to your environment.

06:36So, all of their clients stay on the latest and greatest version of NetSuite. Um Some can you know, if you're on like legacy systems, you might know the pains of being uh stuck on an old version and then the pain that that is for upgrading. Um it happens just very seamlessly and easy that you don't even know what's what's going on through that integration uh implementation and moving over process. Um but uh it also as I mentioned, it being a cloud-based solution, there is no servers and infrastructure that you have to worry about.

07:10That's all maintained and handled by NetSuite. You can go ahead and move forward. Okay. Um yeah, NetSuite is a full ERP suite and that will give your organization everything you need to grow and scale your business. It is on a single unified platform, which provides you real-time information across all your different areas of business. So, you aren't worrying about passing data from one system to another and uh you know, your accounting department, your operations, and your sales team, everybody is on the same system seeing the exact same information, and you have one single source of truth.

07:54Um there NetSuite is modularized, so you can add and those different modules as you need it, but you always have that ability to grow and and expand beyond what you have today and what uh whatever your needs are, it can accommodate those at that time. Uh NetSuite is also leading the charge when it comes to AI, and uh later this year they will be releasing NetSuite Next and Ask Oracle, which is the AI platform built within NetSuite, and this will allow you to utilize AI capabilities in your daily tasks, making your teams even more efficient as they go about their days.

08:33Um so, at the end of the day, you can provide your customers with the best experience possible by utilizing a platform like NetSuite. And you can go ahead. All right, with that we're going to turn it over to Cheryl for a few minutes. >> All right. All right. So, NetSuite, so Katrina just showed a very um uh expansive uh uh slide there with all of the pieces that go into NetSuite. So, at the heart of it, NetSuite handles, you know, financials, your inventory management, if you have that, um order transactions, accounting.

09:15So, in the for the wireless space, that's your hub. That's your core application. And around it, we have applications and we have we configure those to meet your business needs. So, in the in the wireless community, in your business, you really operate the way I think of it, five separate, you know, business models, if you will. You have you you sell some equipment potentially, you do project work, engineering time, you have field service with your contracts management, you're supporting the the products that you built after you built them, and that's where the contracts management comes into play, and you actually have to go service that either a planned maintenance or break fix type of activity.

10:01You're managing what equipment you have there. So, within the NetSuite core, we have the the additional capabilities that are configured specifically for the wireless community to facilitate those businesses those different kind of business operations, if you will. Again, projects and project build-outs are very different than a break fix operation and a contract solution, as well as some companies we've found in the wireless community, most have also a rental lease solution. So, you may rent out your equipment for a customer, and then they're going to give it back to you.

10:40So, how do how do you handle that in and out of that equipment? How do you keep track of it? How do you know when to bill? So, we have a solution for that. Integrated with NetSuite is time capture. For your business, time capture is very important. How much time did I spend on that ticket? Is it billable or not? Goes in hand in hand with your contracts management, with your field service. And oh, by the way, your time time capture is how how you do that, how you measure it. So, we have project time, project resource time, you have field tech time, you have engineering time, all kind of goes together.

11:11And depending on the transaction or the business a part of the business you're operating in, that's configured slightly differently. So, that's what we're going to show you a little bit today. I'm going to give you a demo, a taste of what NetSuite can do. I I would love to spend hours with you, but I only have about a half an hour to show you some of the core capability within NetSuite. So, today I won't be able to show you too much of the I won't be able to show this field service, but I will show you where that ties in.

11:41All right. So, why do wireless companies and leaders choose NetSuite? So, historically, you have operated the the companies that we worked with have bought best-in-breed packages to support parts of your business or have gone without and use Excel. That's that's very common. However, NetSuite will give you one platform, like I said, all those different operations that you have can be supported by one application NetSuite. They look slightly different based on the business operation that you are performing, but at the end of the day it's all NetSuite.

12:16It's all there. So, there's no I got to get data from one system to go figure out what happened over here. Am I profitable on my contracts? I got to go pull my my time data from my field service application. So, again, real-time reporting, it's all there. Everybody's working on the same application. So, that goes to single source of truth. Again, sales is looking at the same data that's finance is looking at that operations is looking at that your field service guys are looking at. It's all within the same database.

12:43Everyone can access it. Obviously, there's permissions and the like built on top, but no more passing manual quotes to somebody and go, "Yeah, that's that's what I sold." No, it's all in the system. Um the platform is intended to be uh adaptable to your role and what you have to perform and making it easier for adoption, easier for navigation, easy to understand what do I need to do? What what's on my plate for today? Um so, that that's the platform and NetSuite continues to kind of enhance that as Katrina said, there's some new stuff coming in with AI that's supposed to that will facilitate that as well as some of the um the fight the the the tailoring of the forms.

13:30Um so they're working on that and they they that continually evolves with their releases. Um open architecture. So NetSuite as it scores a database, uh but it plays very nicely with other applications. NetSuite has a very full ecosystem around it. So it knows it doesn't do everything perfectly. So there are applications out in you know in the in the space that you can connect to uh very readily with NetSuite with their open APIs. Um the again the the bottom line is if all of my data is in the same place, all of my people know what is going on with a particular project order customer, then you're all working as a team and you you mitigate the back and forth and that just optimizes and and makes your operation more efficient.

14:17So and we we've seen that we've heard it from our customers that they have been able to uh increase their revenue without increasing their head count. So once going live with NetSuite, they didn't have to they they people retired, people had babies and they didn't have to replace them um and they were still able to continue and grow. So that just speaks to once you get a platform in place that supports your people, their operation, then you can be more efficient. So that's hopefully what we'll be able to show you a little bit today on how this this works.

14:51All right. So. Let me make sure. All right, I got to share my screen some here. Oh oh there's an agenda, sorry. Are you going to share me? Brooke, I got to share me, sorry. I got to hit the share button? Yeah. I will stop sharing so you can share. All right, perfect. Okay. So I'm going to go through um so sorry, bring that back. Um So I'm going to walk through in the in the the uh demo here just overall user experience. What does NetSuite look like?

15:28How do you navigate a little bit? What What do you have access to as a user? Then I'm going to go to it into show you some existing transactions. So, an opportunity to quote, how that works, and then quote to order, how that the quote to order process works. What can you see? What data can you get related to those those transactions? And then I'm going to show you some projects because projects is a big deal, big component of wireless companies book of business, projects. How do I manage them? How do I know I'm on time?

16:02What tasks do I have to manage to? I also have field service people typically on a project that I have to dispatch out to go do something. So, I'm going to show you a little bit of that. Again, I'm going to give you a taste. I'm not going to be able to do justice to everything, but I'm give you just a little bit of a a taste of that. And then we'll touch on some invoicing, and then I'm going to get to the other piece of the business is your reoccurring. You you typically have reoccurring contract management.

16:24You are covering, you know, supporting the equipment that you bought or not bought they bought, right? And you're providing those services. So, what does that look like in NetSuite? And then finally, I'll I'm going to show you a rental lease order and transaction and how we manage that data. Okay, now I'm ready. Sorry about that. Okay. So, you should be seeing my NetSuite. >> Yes. >> Perfect.

17:00Thank you for that. Okay, so NetSuite is This is the the homepage. This is my dashboard is what they call it. And NetSuite is user role-based. So, the transactions and the data that I have access to is defined by my role, how I'm you know, what what function am I performing. And I'm logged in right now as a controller. So, I get to see a lot of financials. This is of interest to me. It's NetSuite will then the the the dashboard is intended to be one-stop shopping. I can go wherever I need to be in NetSuite and find the data that I'm looking for.

17:38So, these are these are called this is called a ti- a dashboard tile and it again is just a quick link, really, to go into a report that is defined already defined. So, then if I I clicked on that, it's going to take me to a balance sheet report. So, I don't have to go navigate for it. I can go look I'm going to go look at it. I'm going to look at my numbers and then I'm going to see the nice thing in this the the NetSuite. So, once I'm into a report or there's a another feature called saved search, but regardless I'm I'm looking at the data, I can drill into those records directly from a report.

18:18Now, right now I'm looking at chart of accounts. I'm looking at my balance sheet. But if So, if I click into this, let me just pick one of these, right? I will be able to see the detail that made up uh the sum of that balance sheet record. So, you'll see a bunch of JEs. From here now, I can even click into the original source transaction and if I need to research something, I can I can look at it. So, you can get directly from the presentation layer down to the actual transaction without having to go navigate and hunt for stuff.

18:52So, that's how it's designed. Again, my dashboard is intended to be what do I need to get act to at what do I need to access in my role kind of on a on a day-to-day basis. Doesn't mean you're precluded and you have to just work from here. You have all these menu items. So, NetSuite will has menu items for you to get to other the same type of data. So, I can navigate from billing and I can go to sales and I can go create a sales invoice from here. Again, these are intended to be shortcuts, if you will.

19:22Take the menu navigation out of play, but you can do it. Um Okay. So, I have these are all called portlets and again, this is all standard. Um again, look and feel and this is how the presentation, you know, how NetSuite's user interface works. So, I have thing called reminders over here and this is really just kind of my to-do list. For my role, I have my to-do list defined in the background and these are um clickable saved searches is what they are, but they again, they drill, they take you to the drill down of the detail.

19:54So, I don't have to go find it and this is these are things that we you define are important to that role and so, they're front and center. And again, action items to-do list is how I think about these. So, you can see, I've got some invoices that are old. I got to go chase that down and go talk to somebody. I have more that are overdue, but not really as bad overdue. I have some new vendors I have to set up. I have some periods to close. This is bad. So, I'm 41, I have 41 periods open, but you get the idea.

20:25So, this is again intended to be easy access, what's going on in my system, what do I need to pay attention to. Um Again, down here then, we have some KPI meters. You can set these up specifically, what are what am I interested in and it's a graphical presentation of of the data and then KPIs. So, this is usually very, very important and these are defined. NetSuite comes with standard KPIs. So, what they think you should be looking at, which are pretty good, usually very good. Um but you can also create your own.

20:57If there are specific statistics, specific metrics, you can create your own KPI. And the idea is a comparison, KPI is a comparison from what did I do from one period to the next? So, you can see my sales. This is measuring this month to last month. How am I doing from current month to previous month? So, I'm up 60 60 points. That's pretty good. So, again, these are all built with the with the data that exists in your one NetSuite. You don't have to pull it from other places. It's all within your NetSuite.

21:29And and then it bubbles up into these reports so you can review and then make some business decisions on what is happening with your operation. All right. So, again, lots of fancy ways to present data. It depends on what you like. And again, all configured when you implement NetSuite. All right. So, now I'm going to I'm going to switch roles. I have a few. So, you can and that is sometimes a common question that do I only get one role? If if it's a small company and you do lots of things depending on the implementation, you know, the business decision might be, hey, I don't need that much segregation of duty and I can have one role.

22:12Typically not. Typically there is a financial cutover from operations, you know, segregation of duties. So, but but you may play two hats at a a small company and you may perform different duties. So, the roles give you ability to again to have the tailor to the one role and then come back to another one. But for my purposes, I'm trying to show you um different different features. So, I'm going to go into my sales role and show you a little bit about um the transactions themselves within NetSuite that make up the data we just saw.

22:43So, the sales trend and we have it again. So, I have the same KPI on this board. I have different reminders. Again, it's going to be tailored to the role and what is of interest uh should be of interest to this salesperson. So, I have created some data just so we can look at it. And I'm going to drill into uh my opportunities to close just to show you. Again, same thing. Drill down. But I have an opportunity um in here that is actually mine. Um and I'm going to open it up and I know it's this one.

23:19Oops. I just I just did a normal NetSuite uh Let's just see. I clicked through the customer. So, one of the things here in NetSuite, too, is these are all hot links. I'm If I click this, this should have taken me to a customer record, which I did. And so, I'm going to So, it did. It took So, uh user interface lesson one. But so, everything's hot link. So, I clicked the customer and it took me to my customer related to my op So, I'm going to go do that again. Oops. I'm going to go back to my thing.

23:48But you can get and it's intended to do that. It's intended to be able to navigate from what you're on to something else without going to find it. Oh, I have to go search for it. Nope. I I can just click into it and I can get right there. So, all of the master data is related and typically you can navigate from one master record to another. And in this case, the my master record is my opportunity. That's my transaction and my customer. Um in NetSuite, I don't know how other applications work, but in NetSuite, you always have a customer or a vendor or an employee.

24:22You have an entity related to a transaction. Um in this case, I'm going to be selling to Global Information. And I'm going to build out a tower. I'm going to build out a new tower for them. And so, there's the customer is the primary key. Every Every transaction has a unique ID. I'm opportunity number 47. But your opportunity So, you you'll be able to see that these transactions have a status. Where am I in the life cycle? So, an opportunity will have a status, an order will have a status, an invoice will have a status.

24:55And I'm sure most ERP applications do that. So, but but this is my opportunity and I know it's at a proposal stage and I've got a waiting. So, these are all configurable. Again, that gives you your forecast, that gives you your roll up. What is my sales? What what's my potential do I have in the business right now? So, my opportunity I went ahead and added my specific items that I'm selling to Global. I'm going to sell some services with the tower climb and I'm going to sell some equipment. This is not a real order by the way, but I'm going to sell an antenna and and some software with it.

25:29I've got some project miscellaneous parts I know I'm going to need while I'm in there and I'm going to do some work on configuring to get this thing up and and going. Now, from here NetSuite's CRM life cycle is opportunity to quote to order. You don't have to do that. You can go order opportunities to straight to sales order if you don't have a formal proposal stage with a quote. But that's what the the um the quote is going to do is it's going to give you kind of that formal opportunity. You can put more language on it that you're going to sign this document.

26:02You can typically there are other applications that again sit on top of NetSuite that allow electronic signature for instance. All of that. But each of these documents will have a printed format that you can print and you can email to your customers again for signature. This is what you're buying from me, Mr. Customer. Um so, PDF is the format that the documents get generated in with NetSuite. Again, you can email. We don't see people um uh you know, faxing anymore, but it's it'll just spin out the the you know, the PDF.

26:38This one's not so fancy. Usually we'll have PDF uh logos and whatnot on on here. So, apologies for that. All right. So, I have a quote now. And again, depending on your process, now my quote is sitting here. I'm working on my quote. Uh it just it transacted from my opportunity. I didn't have to reenter anything. It's just going to come in and come generate a quote. And now this is a different object. It has a different sense of the transaction. It has different statuses. In this case, this one has the same statuses, but they can be different.

27:11Um it will tell you how this came in. It's going to tie directly to my opportunity. You don't have to hook it. So, the beauty of that is you now have your chain. I went from opportunity to quote to order, right? But it's all in the same system. You don't have to wonder where it came from. How long did it take you? And you can measure that. How long did it take me to go from opportunity to quote to order? Um you have a couple of choices here on your transaction. So, um Tower Global Information is going to buy from me.

27:36I'm I'm I sold it to them. They're They're They're Yep, they're ready to go. Um so, I am going to then create a sales order from this quote. Again, all the data that I have on my quote will transact into my sales order. So, I'm going to hit sales order. Create sales order. And when it does this, NetSuite also has the ability to say, "Hey, this is a big deal. Uh you need approval before we proceed." Typically, you're going to get approval from whatever internal operations that you need.

28:13Um because this is, you know, this customer is over the balance and this is a kind of a big deal. So, there is some warning uh settings in NetSuite, too. Are you sure? But again, pre you know, sometimes you get uh approval on quote. Um and then sometimes people put checks also on the order side that says, "Hey, I need somebody to approve this, whether it's to look at do we have parts, can we schedule it, whatever." But again, that's usually typically done um prior to this. But you can see my my order page just got loaded up.

28:43I have I know who I my customer is and I have a it's generated from a quote. Uh my line items are going to come in and my opportunity is here. So, everything came over from my quote. Now, I'm going to save this. And in this case, this is a project order. So, I did the hardest one, one of your hardest ones. I did a project order. So, you see this project linked number uh 19 uh related to it.

29:19Global information uh tower build. I actually created the project up front in the quote stage because I knew we were going to need a project manager. We were going to need these tasks right uh related to the project. So, you can create a project related with a sales order up at the quote time. You can do it ahead of time. That just facilitates uh planning. Really is all that does. Um if your business, you know, is such a decision obviously, decision to do that um once it's sold or up front. But, if you do do it at quoting stage, it will flow through to your order.

29:53Now, the project is kind of independent to do list and I'll show you that in a second. And I'm going to drill into that uh with a different project in my when I change hats to be a project manager cuz right now I'm a sales guy and I am selling you um we're we're selling the deal. Uh so, I'm just trying to create my sales order. Um all right. Uh line of sweets taking its little time. All right. Okay. So, it was taking its little time because I have my sales order Here is sales order 812, but it knows on my sales order that I have to go buy some stuff.

30:32And so, it automatically based on the definition of the item, it said, "Oh, I have to go I have to go procure some services or some equipment." In my case, this is I I neglect that. It is a service I'm going to go buy. So, I'm going to go back to my sales order. And so, it will do this automatically. The based on the product in the item setup. So, in my case, I my configuration, I do believe, is from a third party. So, my configuration is done going to be done for the third party and I knew that.

31:07So, it's Cables R Us is performing my configuration services for me. So, it knows I'm going to sell it for $3,000 and of course, you're going to know what you're selling it for. And these again are fake numbers, but to what's in the market and what you can you can get the the services for. But it will automatically create your purchase order for that. So, then you're managing the purchase order and if you imagine this is services, but it applies to equipment, too. So, if you are buying equipment for this order, cuz you're not stocking it.

31:41It's a big deal order. You're going to buy it for that order. Same practice applies. A PO will be generated or can be generated for that equipment to be purchased. And so, then you're going to purchase that product for the sales order. Then, so now I'm managing my purchasing folks and my receiving folks who are going to be managing, if this was equipment, you know, when that hit in the door. When is it going to be available for me so that my project team can get started. Of like services, so in this case, I did the PO to be a service because I wanted that cost to be accrued to my project.

32:16I know I'm paying an outside group to go perform that that work. So, I have a PO for the work rendered. I'm going to they're going to line up their resources and they're going to get them so that I they can work on my project. So, the PO this PO would be this I have it configured to to receive. Again, I'm a salesperson, so I can't do that. But it would be received in and that's that's where your cogs are going to hit against your project and then you're going to bill it out. So, that's just some of the automation that will happen.

32:51So, you don't have to, you know, the folks creating the sales order, of course, you're going to communicate with your your purchasing department and all that. But you don't have to remember to go place that PO. It is directly tied and the direct tie to that PO makes the what what's available and what my cost is directly tied to your sales order, which is important for projects. Um, let's see. Right? So, now I'm going to just click into my project real quick. So, from here, again, I'm a salesperson, so I'm kind of done.

33:25My my job is done. Um, I I sold the deal. Now operations gets go deliver it, right? Um, so I'm kind of done there and I'm going to be now back to my board and I'm going to go figure out who else I'm chasing, what other opportunity I'm working with. So, I am going to go to my project manager role here and we're going to look at projects. Uh, so just sorry to wrap that up. So, I don't have all of the roles configured, but logically the next step is your team is going to work on that on this. So, and and I'm going to show you a different project here real quick.

34:02Um, but as product as the milestones are met or the equipment isn't, you know, installed or their work is performed, then that sales order is going to be billed. That sales then you're going to, you know, invoice bill it, you're going to collect payment, and the the P&L is going to be attributed to that project. The costs and the revenue will be allocated or related to that project, so you can see how are we doing? Did we pitch the did we estimate right? Did How are we doing? Again, gives you a mechanism to go back and go, "Okay, I've seen this story before, right?

34:39We We We pitched it this time. Can I improve next time cuz we went over a little bit?" Or hey, we were spot-on. Um so, that's having projects and having that tied together is um important for, you know, visibility and and you to run your operation. So, again, I I am I'm logged in as a project manager. And I can navigate through my board, but I'm just going to go here and I'm going to bring up my project. So, I'm going to bring it up in the new tab. So, this is the other thing NetSuite will allow, you know, you can have multiple tabs.

35:17It's a browser-based application. I can have multiple windows going on and that's very, very typical. I'm looking here and then I'm going to go jump over some other places. So, again, this the this dashboard has the the the things that are interest to a project manager. So, I've got something that says, "Hey, when is my milestone due?" Look at new projects. I have a time entry to approve as a project manager. I'm going to approve time that's related to my project. Uh if I need to enter time as the project manager, I could enter my own time.

35:49And then you have um you know, the metrics again. What's my billing forecast? What's my billable hours? Again, geared towards a project manager. Um under projects real quick, just to touch on the AI component. So, I'm going to show you a project P&L here in a second. Uh but NetSuite also has built out some AI companions. So, these are AI prompts. If you do connect your NetSuite with a Claude, um it will have prompts here that will tell you how to construct them so that you can get better insights or more insights into your project.

36:25So, they're starting You can see that they're building in these tool capabilities into uh NetSuite. So, if I go to my project, so now I'm on a totally different customer. I just picked a different project, but I'm I'm I'm the Mark Mark Collins is the project manager and I'm looking at his at his uh project manager for project for Blue Pumpkin. I just switched gears. So, this one is set up and likewise it's going to be it it was originated from a sales order. They knew this is a project. It out intended to be a project.

36:57I have a team of people working on it. And and it has a you know, set of projects. So, uh or tasks. Um NetSuite allows you or gives you the capability to predefine your your projects. So, you don't have to reinvent. If if you're doing similar business, then you can basically do a quick project like it says here in the name and build out those tasks. That doesn't mean you have to stick with it. You can edit it and change it. It's just a way to facilitate getting the project details, the target project tasks built in.

37:31So, the project task looks like this. So, I have a project and this is my what's happening with my project right now. This project started in April and you can see I've got a lot of things completed. I had uh some planned work and I actually did all my planned work and but I do have an outlier here on my project. I didn't get my equipment installed. So, my project might be a little off. Uh but uh you can see that that's I I added this task to it. So, you can see that it's open, but it gives you a status.

37:59So, you can easily look and go what's happening based on my plan. So, your project the tasks the tasks are built out and you are estimating the amount of work to be done per task. Um and so, this is planned work and this is in hours. So, this project this project set up is all based on labor. Um you You obviously have equipment. On my one order, I added equipment that's going to go into the P&L, but you're you're really managing the labor. Uh whether that's your labor or somebody else's labor. What are you What are you doing with this project?

38:34Um here you can assign resources. So you will assign resources and you can and then you would assign those resources to the tasks as well. Um if I click into this, uh that's probably not a good one. Go here. Then I can see that Alex and Abby are related to this project. I'm going to Let me uh I'm going to close that for a sec. Okay. Um so you have a lot of flexibility to go as deep as you want to go in the project. So it will who are the people that are allocated? That gives you a resource allocation picture.

39:14You know, I have Abby and Alex on three projects. Okay, where are they? How much time? But you can see um that they would have planned work, how much work, and with the resource you can put a cost. So that's usually typically a burden cost on related to the person so that you can get a feel for P&L you know, P&L. So that's what's going to drive the labor P&L for uh you know, this activity this this project. So you can see I have um Alex has a $60. So if he works this 56 it's 3600. Again, that's the cost side.

39:51You can put predecessors in here. So it's not Microsoft Project by any means. You can import Microsoft Project by the way into the template, but it gives you the ability to organize and put set precedence, what needs to you know, happen before you can set up milestones. So you know, it gives a pretty solid project management tool right within NetSuite. If I go to um financial this is this is just how do I how am I going to build this so there's a lot of there's some decisions and set up that is required on a project to get the the calculations for the P&L here but the but it does support it and I'm going to go straight to the P&L tab.

40:32So this is where all of the the details related to your sales order are going to come into here. What do I have for service revenue coming in and service costs? What do I have for other? This is my miscellaneous or costs parts that I needed that I they planned for or uh yeah. And then my this is my expense. This is my configuration person that I was going to pay that I'm going to pay to do my work. So you can get a pretty you can get a P&L for your project just based on the transactions that are in NetSuite related to your transaction to your sales order.

41:17Okay. Um that thing that I clicked away is called drag and drop. So NetSuite keeps adding a little widgets and tools like all on widgets but to help facilitate what you do. So you know, normal you're going to ask people to document. What did you do? Where am I? And you see down here these are sub tabs they're called sub tabs. I have a communication tab. This is where you can put project documentation files. This is what we did you know, this is how we configured it so you can associate the documents to your project.

41:47This drag and drop feature says, "Hey, I can drag a document from my hard drive. It doesn't need to be a document and I can put it I can just drag it to this little icon drag and drop folder and it's going to associate that document directly to my project. I don't have to click buttons and but so drag and drop feature. So that's kind of handy. And then you can see all the documents related to the project by going here. But just facilitates. So, there's a couple of cool things that NetSuite does, you know, allows and that's one of them, the drag-and-drop.

42:29All right. So, now that's project management. And I'm probably on a time check. So, now I'm going to do contracts. So, again, I am operating the key that we want to relay here is I am operating in a single instance of NetSuite and I have different perviews to support your different business. So, your projects group selling, your orders, account, you know, invoicing and all. But now I am my contracts manager role. So, that tower that we just built, I now have a maintenance contract with it. So, now I have to support it.

43:04I have to know how long I have my agreement with, you know, how long we are going to support them, how much they're going to pay, and when when they're going to pay. So, within NetSuite, there's a can be a contracts module that helps facilitate that. So, that again, NetSuite will operate core principle, it will operate off of a transaction. In this case, again, it's a sales order that we created that sold them the maintenance contract. And so then the maintenance contract then has a life of its own.

43:35So, this is my dashboard for my contracts person manager role. And so, I have new widgets over here or new reminders. I actually am responsible for selling my maintenance contracts. So, I have a number in flight that I'm selling that are related to quotes. These are all related to contracts that I have. So, I have some contracts that have invoices that aren't paid yet. So, then I'll need to go talk to my friends, you know, in in finance and accounting to help me collect this. But so, it just it's a another reminder, uh you know, another thing of interest, but it's specific to contracts, that's my purview.

44:13Um you can see I have uh a reminder for do I have some renewals out there that I haven't taken action on. So, one of the things with um maintenance contract maintenance is, okay, you sell it once, then, okay, now I have to remember to go follow up, and I got to go sell it the next year, and I have to remember what they did and what we had covered and what my obligation was. The contracts module is going to facilitate all of that. Now, before I go there, uh here is the in this dashboard, I have a new release pop-up.

44:44So, as Katrina mentioned, every uh twice a year, NetSuite will um do a an application upgrade, the whole application. Now, they take input from all the user communities, their engineers, you know, the whole bit. I wouldn't even attempt to explain how they prioritize, but they will do your releases. They also have a user conference every year with a whole bunch of what's coming up, training, and all that. So, that's what this is. So, they're reminding us, and they will push this to us, that SuiteWorld is coming up in October.

45:19So, I just want to show you that, but they do have that, and Katrina might touch on that a little bit more, too. All right. So, again, my dashboard, I'm looking at how many invoices do I have? Again, metrics around my my maintenance contract business. I'm going to go into my order now and just show you what this looks like. So, in NetSuite, um like I said, orders are foundational. Invoices are foundational. Your product is also your product master, your item master is foundational. It tells the system how to do how to perform uh how to behave or perform within the transactions themselves.

45:58So, in this case, I have a sales order for Davidson supplies Um that I sold them their maintenance contract and so form looks slightly different but sort of the the concept is the same. So again I can have different forms to meet the different business operations that I'm in. So in this case I'm selling them a contract and I'm selling them a maintenance contract. I didn't get too fancy on my item but what I'm selling them for is a monthly monthly maintenance contract. It goes from July 30th to next year June 29th 2026.

46:36So that's my first year. I didn't sell a multi-year I can I just set up a 12-year deal. So this is going to then be your contract and it's going to be a bill monthly. Out of this sale when you sell this order and it's closed one then a contract contract line specifically for this purchase is created. And so I can go straight to this contract. I'm going to cheat and I'm going to go straight to the contract and see. So this is this is the overall how do I control my contracts with Davidson Supply?

47:12Do I get emails? When do I bill? All that but each individual purchase is actually a contract line and has its life of its own. So I actually you know Davidson Supplies also has a SAS subscription from us for some software. This is a demo account but and it has its own start and end dates and it's this is active but this will tell you the life cycle. So here's my maintenance contract line. And it starts I said in June of last year to June of this year sorry June of this year. So this one's ready to renew.

47:47So it's also going to be billed at the end of the month. So this application allows you to bill this contract line for the month without generating another order. You don't have to create an order, you don't have to remember where you are. It knows where it is. It knows what what your what you sold, what the obli- you know, what the contract is about. It knows when it was last billed, it knows when it's next bill is, it knows how much it is. And if the beautiful thing on this is it tells you how much money, you know, what's your value of your contract, what have you earned to date, and then when you renew it, it will tell you what what was different from last year to this year.

48:29Are you making more money or or actually, you know, have your price increased or not? Making more money is a a different story, that's with how much services you provide against it, but you can get the trend on what the value of your contract and what the value of your contract is for your customer. So, from this contract line I can see all of my invoices for the year. Um and again, I have one one one to bill one remaining to bill before it it either ends. Now, my job as a contracts manager is to go get this thing sold for the next year.

49:05I don't want it to to end, we want to continue the services with them. So, in this case, the decision was we're going to renew yearly or at the end of the term. I'm going to get a physical, you know, confirmation from them that they want to continue the services and and and no price changes. Now, typically you add and subtract equipment over the year in this space, so you probably want to adjust it. So, I kind of planned ahead and I knew when I was talking to them the first year they were going to have a certain amount of equipment and I know next year, this year, coming year, they're going to be a little bit bigger.

49:40So, I've already built in an uplift on automatic uplift for this new deal, this new period, by 10%. So, this opportunity It automatically generated. I didn't have to do it manually. It's automatically going to be generated based on the choosing your preference how we have it set up. Um and it's going to generate an an an opportunity for you to go get the next deal, sell the deal. So, my current my current price is 150 a month and I'm bumping it at 165. So, I can do that ahead of time if you know it, if you have that built into your contract, you know, if I'm if I'm selling a 5-year deal and I can bump every uh 10 points every year, then you can build that in and the system will automatically take care of that for you.

50:26Um I actually have a quote on this one uh already generated. Quote's going to look very similar. It's going to have the same details as my opportunity, but now I can convert this to an order. What this is going to do is going to replace my current contract line obligation and it the new one is going to pick up one day after the current end date. So, now I have continuity of service. Typically, you will want to renew these early. You don't want to do it the day before or the two days before. You probably want to do it, you know, 60 90 days before, sell the deal, set you up for the next year, then you know, hey, I got to have parts, hey, I got to have people, right?

51:03And and the planning on on the technician side or your engineering side. So, the This operates just like everything else. I'm going to just create an order. And I'm going to save it. And the same ties exist from how did I get here? And there's a whole bunch of fields on here. But, now my start date is going to be 6/30/26 to 7/29/26. Or I'm sorry, 6/29/27 27 2027.

51:43My next bill date is going to be 7/29 cuz I'm going to bill them for their month at the next month or the you know the month after we started. Um so again, all that math and date management is all handled by the system. Now, you may be asking about revenue, which I'm not even touch on here. I would have wrapped this up pretty quick. Is this application will then also recognize your revenue over your period of time. So you have a year contract, you're billing monthly, it's going to recognize the revenue monthly.

52:14And the the revenue module within NetSuite will recognize that and work off of your contract line and adjust that and and spread that revenue over the period of time. Um that's particularly more important if you sell annuals or prepaid quarterly contracts. Um So that's where that comes into play. So again, it's all tied into the same system and you don't have to do Excel spreadsheets anymore. All right, I know I'm getting close. So I have one more thing to show and I'm not going to go into too much detail, but again, to round this out um is we have a rentals business.

52:49So uh this this is a fun thing you know, also. So you may again sell equipment out to your customers for a short period of time. So your your your you're going to give it to them, you're going to ship it to them, they're going to take ownership of it, but you were also expecting it to come back. So this module again will facilitate that and and say, yep, I know I have RMA 34 out with my radio over here. And it's tied to a a sales order. In this case, we call it a rental contract.

53:30But that cuz that's what it's doing. That's how it's performing. And then from this uh this rental contract I'm going to go into. Oops. It knows how much equipment do I have. What did I sell it as for my rental rates? Did I send a daily rate, a monthly rate, a weekly rate? Um and and how far out are they going to rent it? In my case, they are going to rent In this case, they're going to rent it for 42 days or it should be 62 days. Uh my end date's wrong. But I know I'm going to have out the equipment for uh until 7/29.

54:157/29. So, now you can plan for your inventory. Yep, I expect to get that radio or that equipment back in in in July. So, you can plan ahead for stocking purposes, whatever. So, this order will continue to bill on a monthly basis for the equipment that is out until the equipment is returned. So, what do you say it do they if they keep it longer than their rental commitment? Okay, you're going to keep billing for it until you get it in. Okay, what happens if they return the equipment early? Fine. You'll bring the equipment back in and you will bill them for the part of the the prorated part of the time from the last bill to when they returned it.

54:55So, this this part of the application will support all of that. Again, you don't have to remember and keep track. The the key is you're managing the equipment and as long as you manage the equipment when it left and when it came back and the contract says that has the terms and how how uh what I'm going to bill, then the system will take care of it. So, I'm going to leave it there cuz I know I'm running out of time. I think it goes back to Brooke. >> Thank you, Cheryl. That was a lot of great information here and I know we are running out of time.

55:28So, um if there's there's more that you want to see from NetSuite and how it pertains to to wireless industry, we are we are here to help and you're able to select that um in the survey that will pop up after this. But, I'm going to pass it back to Katrina really quickly so she can really high-level talk about some pricing information, and then we'll wrap up. Thanks, Katrina. Take it away. >> Great, thank you. And thank you, Cheryl. So much information. That's the great thing about NetSuite. There are so many things you can do, and we've only scratched the surface.

56:01So, just talking a little bit about the way the NetSuite pricing is structured. Um we have our base queue, and that is what sets the foundation for where pri- pricing starts. That is um where you get like your core uh your your core functionality with your financials and light inventory CRM and so forth. And then uh we'll take into account how many users you would have. There are different types of users, and they are priced a little bit differently depending on whether they need full access or whether maybe it's just something to view or approve only, and they don't need to actually do any transactions in the system.

56:39And we would certainly help you determine how those uh users would look for you guys and who would need access. And then you have your different modules that you can add on, and uh Cheryl talked about like project management and revenue management and field service. We can add all of those in there. And again, we don't have to have everything initially. We can phase it out to depending on what meets your needs best. And then um the NetSuite has a bunch of industry editions that they might call your um SuiteSuccess uh food and beverage or SuiteSuccess services and software and things of that nature.

57:18There is not one specifically for the um for the wireless community, and that's where Luxent comes into play where we have built our own solutions to help support your processes that like Cheryl was talking about with rental lease and we've also done pre-configuration again that is aligning with your business requirements. And so that's how we will help you get uh help you understand what the NetSuite licensing will look like. And then obviously NetSuite it's it's a SaaS based solution so it is an annual licensing amount and Luxent will work like Brooke was talking about initially.

58:02We're a solution provider so we have the ability to sell the licensing and and basically act as um your you know as that liaison between you and and NetSuite and making sure that we get you the best contracts possible. We do all the negotiating and work on your discounts and really this is where we can add a lot of value for you and and help you. We're focusing on this long-term partnership with you and want to make sure that we get you set up for not just now but in the future with renewal caps, all those types of things that you might need.

58:32And then obviously there is the implementation component that would be what Luxent would be doing to implement the Suite for you. And more than happy to sit down, have a conversation, understand a little bit more about your requirements and your organization and help put together some budgetary numbers for you if you're planning for a project right now or into the future, whichever works best for you but we can absolutely help you with that. So again, fill out the survey, let us know, we can set up some time following and even if you this was just scratching the surface so if you need to see more, you want to see more of what NetSuite has to offer, we can do that as well and Cheryl would be more than happy to dive even deeper for you.

59:22>> Okay, I'm going to wrap us up here. We do not have time for questions and answers so if you do have a question, please let us know. We can we can certainly address that one-on-one. So, just quickly to wrap things up here. Congratulations, you guys have completed the first step. You've attended one of our our introductory demos. The next step is to schedule a 30-minute discovery and receive some budgetary pricing. So, like we said in the survey that will pop up after this call today, you can select to have a you know, to set up some time with us and we'd be happy to do that with you guys.

59:52Then we can schedule a tailored demo for you and your team with with NetSuite wireless communication team. Step four, you know, we can leverage our sales team to help negotiate the best contract possible for you in getting into NetSuite. And then step five, buy NetSuite and get started on your ERP journey. So, we hope to hear from you guys soon. We will be following up with the recording of this demo so you guys can refer back to it. But with that, we will conclude today's demo and thank you all for joining.

1:00:19Have a great day.